Free shipping
At Nancy & Rose, customer satisfaction comes first. That's why we keep you constantly updated on your order and always offer
within 30 days of receiving your order. If you're not completely satisfied, simply return your item for a full refund—no questions asked.
Our customer service is available 24/7 to answer all your questions and comments. Whether you need advice on a product or help with an order, we are here to support you.
Don’t hesitate to contact us; we’re happy to help!
Please contact us at Info@nancy-rose-vancouver.com
One item arrived in a slightly different shade. I messaged support and they solved it immediately — no stress, no extra costs. It felt personal and reassuring.
The fabric is soft and the fit is lovely. I had a quick question and customer service was genuinely kind. It’s comforting to know they stand behind their pieces.
My sweater was beautifully made. The colour was slightly lighter than expected, and they arranged an exchange right away. Fast and professional.
Everything feels soft on the skin and sits beautifully. Elegant pieces that still feel easy to wear day to day.
It arrived beautifully packaged and felt like opening a present. Gorgeous knit and compliments the first time I wore it.
I ordered one for my mother and ended up ordering one for myself too. Timeless, elegant, and truly comfortable.
Yes only today we offer free shipping on all orders. No hidden fees, no surprises at checkout. You'll see the full breakdown before you pay.
Each product page includes a detailed size chart to help you find your perfect fit. We always recommend comparing the chart to a similar item you already own.
If you’re in between sizes, we generally recommend sizing up for the most comfortable fit. Still unsure? Our support team is happy to help you choose the right size!
Orders are typically processed within 3 business days after being placed.
