Shipping Policy — Nancy & Rose
February 25, 2026
At Nancy & Rose, we are committed to delivering your order safely and efficiently.
1. Order Processing
Orders are typically processed within 1–3 business days (Monday through Friday, excluding public holidays).
Once your order has been processed, it will be prepared for shipment and handed over to the appropriate shipping carrier.
You will receive a shipping confirmation email with tracking information once your order has been dispatched.
2. Fulfillment Network
Nancy & Rose works with an international fulfillment and logistics network to provide customers with a broad selection of products and efficient order processing.
Depending on product availability, inventory allocation, and destination, orders may be shipped from one of our global fulfillment facilities.
3. Shipping Area
This shipping policy applies to deliveries within Canada.
At this time, we only ship to addresses located within Canada.
4. Estimated Delivery Times
Estimated delivery times are generally 3–7 business days after the order has been processed and dispatched.
Delivery times are estimates only and are not guaranteed.
Delays may occasionally occur due to factors beyond our control, including but not limited to:
- Carrier operations
- Weather conditions
- Public holidays
- Customs processing
- High seasonal demand
- Transportation disruptions
- Inventory allocation between fulfillment facilities
5. Shipping Costs
We proudly offer free standard shipping within Canada on all orders.
No minimum purchase is required.
6. Tracking Information
Once your order has been shipped, you will receive a confirmation email containing your tracking number.
Tracking information may take several business days to update after shipment depending on the carrier.
7. Order Changes and Cancellations
Orders may be cancelled or modified within 24 hours of placement.
After this period, orders may already be in processing or transit and changes may no longer be possible.
If an order has already been shipped, any return request will be subject to our Refund & Returns Policy.
8. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or if you receive an incorrect item, please contact our customer service team within 7 days of delivery.
To help us resolve the issue quickly, please include:
- Your order number
- A description of the issue
- Clear photos showing the product and the problem
Where applicable, we will provide a replacement at no additional cost.
9. Delayed or Lost Shipments
If your package has not arrived within 15 business days after shipment, please contact our customer service team.
While Nancy & Rose is not responsible for delays caused by shipping carriers, customs authorities, or circumstances beyond our control, we will work with you to investigate the shipment and seek an appropriate resolution.
10. Delivery Responsibility
Customers are responsible for providing accurate shipping information at checkout.
Once a shipment has been marked as delivered by the carrier to the address provided by the customer, responsibility for the package transfers to the customer.
Nancy & Rose is not responsible for lost or stolen packages after confirmed delivery.
11. Contact Us
If you have any questions regarding shipping, delivery, or tracking, please contact our customer service team. We are always happy to assist you.