Refund & Returns Policy — Nancy & Rose

February 25, 2026

1. Our Promise to You

At Nancy & Rose, your comfort and confidence are important to us.
If your purchase isn’t quite right, we’re here to help.

2. Returns

We accept returns within 30 days of delivery.

To be eligible for a return:

• The item must be unworn and unwashed
• The item must be in its original condition and packaging

All approved returns must be sent to our warehouse in Asia. The return address will be provided after your return request has been reviewed and approved by our customer service team.

3. How to Request a Return

To request a return, please contact our customer service team and provide:

• Your order number
• The item name
• The reason for return

Our team will guide you through the next steps.

4. Return Costs

Return shipping costs are the responsibility of the customer.

5. Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, you will receive a replacement of the correct product at no additional cost.

Please contact our customer service team within 7 days of delivery and include clear photos so we can resolve the issue promptly.

6. Refunds

Once your return has been received and inspected, your refund will be issued to your original payment method within 2–4 business days.

Original shipping fees are non-refundable.

7. Exchanges

If you would prefer a different size or style, please contact our customer service team — we will be happy to assist you with a suitable solution.

8. Final Sale Items

Items marked as Final Sale are not eligible for return or refund.